Terms & Conditions For Package Tours
INTRODUCTION
Welcome to the Vietnamdrive website, also referred to as the “Site,” “Web,” “Website,” “We,” “Our,” or “Us.” Please read these terms and conditions carefully as they apply to your use and purchase of products and services from our website, as well as any agreements to supply services that you engage in through the site, our official emails, or Whatsapp chat, as displayed on the web.
COPYRIGHT
All materials on the website, including text, images, and other designs, are copyrighted by Vietnamdrive, unless otherwise stated in the accompanying notes for each use.
The contents and materials of our website are intended for personal use by our customers and users. You are prohibited from reproducing, publishing, translating, or selling any of the contents, including text, images, and other designs from our site.
DISCLAIMER
From time to time, there may be information on the Vietnamdrive website that contains typographical errors, inaccuracies, or omissions related to travel services, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
TERMINATION
This Agreement is effective until terminated by either you or Vietnamdrive. You may terminate this Agreement at any time. Vietnamdrive may also terminate this Agreement at any time and may do so immediately without notice, thereby denying you access to the Site, if, in Vietnamdrive’s sole discretion, you fail to comply with any term or provision of this Agreement.
PAYMENT TERMS & CANCELLATION POLICY
Unless otherwise advised by Vietnamdrive in its sole discretion, the following payment terms and cancellation policies will apply:
Payment Terms
- A non-refundable deposit of 20% is required upon commitment to the tour, unless booked within 45 days.
- 80% of the total tour cost must be paid 46 days prior to the arrival date.
- Full payment is required 45 days prior to departure or within 24 hours of confirmation if traveling within 45 days from departure.
- An additional transfer fee for online or card payments may be applied for any extra payments on the price.
- Additional fees for changing or upgrading services may be required, and Vietnamdrive will advise on a case-by-case basis.
Cancellation Policy
All cancellations must be made in writing and acknowledged by Vietnamdrive.
- 22 days or more prior to the arrival date: 20% deposit
- 21-15 days prior to the arrival date: 50% of the tour cost
- 14-8 days prior to the arrival date: 75% of the tour cost
- 7 days or less prior to the arrival date: 100% of the tour cost
Depending on specific supplier cancellation policies, the above conditions may be modified.
Separate Agreements
For certain clients, Vietnamdrive may have alternative and separate payment and cancellation policies in place. If a separate and valid agreement is in place, the terms outlined in the separate and valid agreement will supersede those mentioned above.
LIMITATION OF LIABILITY & TRAVEL PARTICIPATION AGREEMENT
Vietnamdrive, its owners, and workers shall not be held liable for:
(1) Any damage to or loss of property, or injury to or death of persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider.
(2) Any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.
Participants/users/customers waive any claim against Vietnamdrive for any such loss, damage, injury, or death. Participants/users/customers understand that the itinerary, schedule, prices, and services can be altered without prior notice for any reason. Participants/users/customers are solely responsible for being in sufficient health to undertake the tour and for taking all appropriate medical precautions. Vietnamdrive strongly advises participants/users/customers to obtain medical and cancellation insurance.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our privacy policy, posted on the Site. These policies also govern your visit to Vietnamdrive’s Websites. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time.
COMMENTS AND FEEDBACK
At Vietnamdrive, we want you to have a happy holiday in Vietnam and create wonderful memories to take back to your hometown. We strive to ensure that your trip runs smoothly. However, if you encounter any issues or have any disagreements, please inform us immediately so that we can resolve them as quickly as possible. We want to address any concerns before they affect your journey in Vietnam or upon your return home.
You can reach us via email at go@vietnamdrive.com or contact our hotline via phone or WhatsApp at +84 934 889 667.